Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Quality Control Analysis
Testing how well a product or service works.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Time Management
Managing your time and the time of other people.
Active Listening
Listening to others, not interrupting, and asking good questions.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Troubleshooting
Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Reading Comprehension
Reading work-related information.
Repairing
Repairing machines or systems using the right tools.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Operations Monitoring
Watching gauges, dials, or display screens to make sure a machine is working.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
network.
